ZUS outage disrupts website, app and PUE login

10 August 2026 Poland Radar 0 Comments

ZUS outage affects website, mobile app and PUE login. IT teams say they work to restore services amid reported volumetric cyberattacks.

The Social Insurance Institution in Poland reported a ZUS outage that hit its website and mobile app today. Consequently, many users cannot log in to the Platforma Usług Elektronicznych (PUE), the electronic services portal.

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ZUS outage: what failed and who is affected

The institution posted a brief alert on X. Moreover, it said its IT specialists work to restore full functionality. However, users report that the ZUS mobile application also refuses to open. In addition, many customers cannot authenticate to PUE. Therefore, people cannot access pension records or file electronic requests at the moment.

Technical update and the cyberattack angle

At first, ZUS described the issue as a general access problem. Consequently, technicians investigated the fault. Later, ZUS updated its message. It now says attackers launched a volumetric attack against the website. This attack floods a server with traffic. As a result, the site suffers from overload. Moreover, the institution apologised for the disruption and promised ongoing work to fix the problem.

Why this matters for expats living in Poland

Many foreign residents use PUE to check social security contributions. In addition, doctors, employers and expats use ZUS for benefit payments. For example, ZUS (Zakład Ubezpieczeń Społecznych) handles pensions, sickness benefits and employer contributions. Therefore, an outage can delay benefit checks and documentation. However, the outage does not directly affect medical insurance records kept by NFZ (National Health Fund). Still, it can complicate interactions with employers and payroll offices.

Practical steps you can take now

First, try alternative login methods. For instance, use a trusted bank identity service if you have it. In addition, wait before repeating requests to avoid lockouts. Moreover, keep copies of critical documents on your own device. Therefore, you can prove your status if needed. Finally, contact your employer or local ZUS branch by phone or in person. They can provide paper confirmations or temporary receipts.

💡 GOOD TO KNOW: If you are an expat, keep your PESEL (national ID number) and basic ZUS account details handy. PESEL helps staff find records faster. Moreover, some services accept paper evidence from your employer. Therefore, do not panic if PUE fails. Visit a local ZUS office, or call the helpline. In addition, save screenshots of error messages. Those screenshots can help support staff diagnose your case later.

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