How to report your home gas meter reading in Poland

4 July 2026 Poland Radar 0 Comments

Learn how to submit gas meter reading in Poland, including options for seniors and in-person offices in Lublin Voivodeship.

How to submit gas meter reading matters to many households across Poland. Consequently, myORLEN clarifies options for customers who must report their meter figures.

Table of Contents

Who must send a reading and why it matters

Most customers in standard tariff groups such as W-1.1 and W-2.1 do not have to submit monthly readings. Instead, the utility settles bills based on forecasted consumption and the customer’s payment history. Moreover, the household’s use matters, because gas for cooking produces different estimates than gas for heating. Therefore an inkasent, an assigned meter reader, will usually record the actual reading. The company sends a reader once a year or every six months depending on the region.

How to submit gas meter reading

Customers on tariff 12T bear a different requirement. They must give monthly readings to ensure bills reflect actual use. You may send a reading any day of the month until month-end. Moreover, you can use four channels to report it. Those channels include eBOK or the mBOK mobile app, a phone call, SMS, or an AI chat option provided by the company.

Options for those who prefer in-person help

However, not everyone uses smartphone apps or email. Senior citizens and isolated residents may lack internet access or digital skills. Therefore myORLEN offers in-person service points in Lublin. Two offices exist in Lublin city: Karola Olszewskiego 2B on Wrotków and Galeria VIVO at al. Unii Lubelskiej 2. Moreover, the company runs eight other local offices in the voivodeship. You can visit places in Zamość at Marszałka Józefa Piłsudskiego 35, Chełm at ul. Lubelska 73, and Krasnystaw at Plac 3 Maja 29 (open once monthly). In addition, there are desks in Kraśnik at al. Niepodległości 25L, Puławy at ul. Hugona Kołłątaja 24, Tomaszów Lubelski at Siwa Dolina 2A (open twice weekly), Biała Podlaska at ul. Prosta 31, and Biłgoraj at ul. Włosiankarska 5 (open twice a month).

Consequently, these locations let people hand over a reading physically. In addition, the company accepts mailed readings to its headquarters. Send a letter to myORLEN sp. z o.o., ul. Jana Kazimierza 3, 01-248 Warszawa. Moreover, you can phone the myORLEN helpline at 22 515 15 15 to report readings.

For seniors, myORLEN provides a dedicated phone path. Callers should press 2 for existing customer, then 1 for gas fuel, and finally 4 to reach the senior helpline. Furthermore, the helpline includes an automated keypad option to report readings. In the voice menu, press 1 to enter your meter figure. Therefore older callers can avoid apps and still submit their numbers.

💡 GOOD TO KNOW: Expats should note that Polish utilities sometimes use unique identifiers such as PESEL (national ID number) or customer numbers. If you lack a PESEL, you can still receive service with a passport and utility contract. In addition, consider granting a trusted person power of attorney to help with readings. Finally, understand key Polish terms: ZUS (social security), NFZ (national health fund), and mandat (fine).

Therefore, if you struggle with technology, seek in-person help or call the senior line. Moreover, keep a simple paper log of readings to avoid disputes. Consequently, you will reduce the risk of unexpected estimated bills at winter time, when heating raises consumption.

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