LOT urgent notice for Poles in UAE

8 March 2026 Poland Radar 0 Comments

LOT urgent notice: carrier reports contact issues in the UAE and activates a return procedure for Dubai–Warsaw passengers.

Polish carrier LOT has issued a LOT urgent notice to passengers in the United Arab Emirates. The airline reports phone contact problems with some travellers and launched a special return procedure to help them return to Poland.

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LOT urgent notice: who is affected and why

LOT says the problem mainly affects people holding tickets on the Dubai–Warsaw route. Consequently, those travellers might miss check-in alerts or gate changes. Moreover, passengers who do not receive calls could face missed flight connections. Therefore, the carrier activated a targeted plan to locate and assist these customers. However, the situation does not appear to affect all flights from the region.

What the special return procedure involves

The special procedure focuses on immediate contact and rebooking. First, LOT will try alternate contact channels, such as email and app messages. In addition, staff will coordinate with airport ground teams in Dubai. Consequently, they may reassign seats or place travellers on partner flights. Moreover, the airline plans to help with necessary paperwork for travel back to Poland. However, passengers should expect some delays while agents confirm details.

How passengers should act now

If you hold a Dubai–Warsaw ticket, check your booking online and in the LOT app. Moreover, review your email junk folder for messages from the airline. Secondly, prepare digital copies of your passport and ticket. In addition, register your presence with the Polish embassy or consulate in Abu Dhabi or Dubai if you need urgent help. Furthermore, arrange temporary local phone access if your handset or service provider blocks calls. Therefore, inform family in Poland about your plans and status.

Practical implications for expats

This alert matters beyond a missed flight. Consequently, missing a planned return can affect obligations to Polish institutions. For example, you may miss deadlines linked to ZUS (social insurance) or appointments with NFZ (public health insurer). Moreover, an unexpected stay could complicate work permits or housing arrangements abroad. Therefore, keep your PESEL (national ID) and passport information accessible. In addition, you should know local rules about fines (mandat) and airport security procedures.

💡 GOOD TO KNOW: If you are abroad, contact the local Polish embassy or consulate immediately for help with lost documents and emergency travel documents. Moreover, register with the embassy if you plan to stay longer. Keep digital scans of your passport, PESEL (national ID), and tickets. In addition, notify your employer and any Polish offices handling benefits such as ZUS (social security) or NFZ (public health insurer). Finally, keep receipts for extra expenses, as you might need them for insurance claims or reimbursement.

LOT asks travellers to follow official updates via the airline website and the LOT mobile app. Consequently, passengers will receive the most reliable information there. Moreover, contacting the embassy provides a local backstop if airline lines fail. Therefore, prepare documents and stay alert to messages. However, remain patient, as rebooking and coordination take time.

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